Retreat Terms and Conditions
Booking Terms & Conditions for participants of Jay Eyears’s Retreats hosted by SVASTIDA Co., Ltd. We’ve done our best to keep the fine print to a minimum, however, please read on as the information below is important!
You completely understand that all of Jay Eyears’s retreats constitute “information only” and do not constitute medical advice or recommendations. The most up to date Retreats terms and conditions can be found on this website and from time to time they may change. These terms and conditions are applicable worldwide.
- Rescheduling Your Retreat Enrolment
If you are unable to attend the event on the scheduled retreat dates for which you have enrolled, you may transfer your enrolment, without penalty, to the same event at a rescheduled later date within a twelve (12) month period from the original retreat date provided you do so at least sixty (30) days prior to the original retreat date.
Due to our financial commitments to that event, if you transfer to another program thirty to sixty (30-60) days out from the original retreat start date, a 25% fee will be deducted from the total cost of the retreat and the other 75% of the total cost of the retreat will be refunded back to you.
Please Note: If you transfer under thirty (30) days out from the retreat start date you will forfeit your position and are NOT eligible for a refund unless we are able to refill your spot. In the event that we can fill your spot in the retreat, a 25% fee will be deducted from the total cost of the retreat and the other 75% of the total cost of the retreat will be refunded back to you.
- Transferring Your Enrolment to Someone Else (Name Change)
In the event that you cannot attend the retreat for which you have booked, your ticket is transferable to another person provided you advise us of the transferee’s full name and contact details at least seven (7) days before the commencement of the retreat.
On completion of the transfer, the transferee will be bound by the same terms and conditions as the original person that enrolled in the retreat.
- Payments for Deposits and Enrolments
You will be verified as a participant in the enrolled Retreat once we have received payment in full.
Please Note: If you enter into an agreed Payment Plan there will be a surcharge of 5% with a maximum of 4 payments. Additional fees will apply if you exceed this number of payments. You must pay any outstanding balance on the cost of your enrolment at least fourteen (14) days prior to the commencement of the retreat.
- Refunds
Once the first payment has been made, you are entitled to 7 days as a cooling-off period where you can change your mind and cancel your position at our program with no fee.
Please Note: SVASTIDA Co., Ltd. will not be liable for bank charges or international currency fluctuations when refunds are processed.
After this 7 day cooling-off period, we do NOT refund.
Registration to any of Jay Eyears’s Retreats means that you agree to our Refund/Cancellation Policy.
- Death
- Prior to the Event
In the event of the Death of the individual who booked the retreat, we will process a full refund of the money received.
Please Note: A death certificate must be produced to process this refund. SVASTIDA Co., Ltd will not be liable for bank charges or international currency fluctuations when refunds are processed.
- During the Event
In the event of Death during the event (the individual who attends the program passes away) we do NOT refund any funds received due to our financial commitments to the event.
Please Note: The emergency contact person provided by the attendee is to assume the responsibility of the process that occurs as soon as the emergency begins and our team contacts you. All attendees MUST HAVE travel insurance to attend our events.
- SVASTIDA Co., Ltd. Retreat Changes, Cancellation and Rescheduling
SVASTIDA Co., Ltd. reserves the right to at any time change the retreat dates, reschedule or cancel a retreat, and change the retreat venue if we feel it is necessary and in the best interest of both parties (You the participant and SVASTIDA Co., Ltd). If this is decided, we will notify you in writing at least thirty (30) days before the event was due to begin. In which case, we will enroll you at the next program within the year. Monies paid will not be refundable and SVASTIDA Co., Ltd will not be held liable for any compensation.
- Disclosure
We may pay commissions to third parties arising from your entering into this agreement with us.
- Inclusions
All of Jay Eyears’s retreats include accommodation, all food and beverages, education, airport transfers, scheduled healing treatments, and scheduled adventures unless stated otherwise. All other expenses, such as Visa On Arrival, flights, non-airport transfers, other meals, car hire, scooter hire, other adventure activities, tours, etc are at your own expense.